Shipping policy
SHIPPING POLICY
Last Updated: 02/06/2026
At Nuviselle, we are committed to getting your order to you as quickly and efficiently as possible.
FREE SHIPPING AUSTRALIA-WIDE
We proudly offer FREE standard shipping on all orders across Australia.
There are no minimum order requirements and no hidden shipping fees.
ORDER PROCESSING
Orders are processed within 1–3 business days after payment has been received and verified.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Please note that orders are not shipped on the same day they are placed.
DELIVERY TIMEFRAME
Once your order has been shipped, please allow approximately 10–15 business days for delivery.
Total estimated delivery time:
• Processing Time: 1–3 Business Days
• Shipping Time: 8–15 Business Days
Estimated total timeframe:
11–18 business days from the date of purchase.
Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, customs processing, or peak holiday periods.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please allow up to 48 hours after dispatch for tracking information to become available.
In some cases, tracking updates may take several days to appear while the package is moving through the carrier's network.
DELIVERY INFORMATION
Most orders are delivered directly to your mailbox, front door, or designated safe location.
The final delivery method is determined by the shipping carrier.
If the carrier determines that it is unsafe to leave the parcel unattended, they may:
• Hold the package at a local collection point
• Leave a collection notice
• Attempt re-delivery
We recommend using a shipping address where someone is available to receive the parcel whenever possible.
SHIPPING DELAYS
While we work with trusted logistics partners, we cannot guarantee delivery dates and cannot be held responsible for delays caused by:
• Carrier disruptions
• Severe weather events
• Customs inspections
• Public holidays
• High-volume shipping periods
If your order has not arrived after the estimated delivery window, please contact us and our team will gladly assist.
INCORRECT SHIPPING INFORMATION
Customers are responsible for ensuring all shipping information entered at checkout is accurate and complete.
Providing incorrect or incomplete address details may result in shipping delays, failed delivery attempts, or returned packages.
If you notice an error after placing your order, please contact us immediately at:
While we will do our best to assist, we cannot guarantee modifications once an order has entered processing.
If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.
LOST OR MISSING PACKAGES
If your tracking indicates that your order has been delivered but you have not received it, we recommend:
• Checking around your property
• Checking with household members
• Contacting the shipping carrier directly
If you still require assistance, please contact our support team.
CONTACT US
For any shipping-related questions, please contact:
Nuviselle
Email: nuviselle@gmail.com
We are always happy to help and will respond as quickly as possible.